concierge tutoring

TERMS & CONDITIONS

By registering for any Prime Numbers class or activity, you acknowledge that you have read and agree to be bound by the Terms of Service below, including the Waiver of Liability and Hold Harmless Agreement. 

CUSTOMER ACCOUNTS

ACCOUNT: All Prime Numbers clients must maintain an online customer account on our Registration site.  It is the client’s responsibility to ensure the information in their account is accurate and updated regularly.

CREDIT CARD: All Prime Numbers clients must maintain a valid credit card on file in their secure customer account.  Permission is hereby granted to Prime Numbers, LLC to charge the stored credit card for Prime Numbers services. If the card on file is expired or invalid, and tuition cannot be processed in advance, the student will not be permitted to attend classes or tutoring until tuition has been paid in full. Late fees may be charged if payment cannot be collected in a timely manner.

EMAIL ADDRESS:  The email address provided in the online customer account will be the primary means of communication from Prime Numbers.  Please ensure your email filters allow you to receive emails from info@primenumbers.guru.
 

TUITION & FEES

ENRICHMENT & SUPPORT:

REGISTRATION DEPOSIT: A non-refundable deposit of $200 is required at the time of registration to hold a space in the class. The deposit will be applied to the first four class sessions in which the student is enrolled.

MONTHLY TUITION: All tuition is prepaid in advance. Tuition of $50 per week will be automatically charged to your credit card in advance on the first of each month, for all scheduled class sessions that month. Partial months (i.e., when first beginning a class) will be charged upon enrollment. If you decide to withdraw, to avoid being billed for the following month, you must notify Prime Numbers of your intention to withdraw by the end of the month, in writing or by email.

DROP-IN SESSIONS:  Occasionally we can accommodate a drop-in session for a student who is not enrolled in the class.  Tuition for a drop-in class is $75 and is charged at the time of scheduling.

STUDY CIRCLES:

REGISTRATION DEPOSIT: A non-refundable deposit of $300 is required at the time of registration to hold a space in the class. The deposit will be applied to the first four class sessions in which the student is enrolled.

MONTHLY TUITION: All tuition is prepaid in advance. Tuition of $75 per week will be automatically charged to your credit card in advance on the first of each month, for all scheduled class sessions that month. Partial months (i.e., when first beginning a class) will be charged upon enrollment. If you decide to withdraw, to avoid being billed for the following month, you must notify Prime Numbers of your intention to withdraw by the end of the month, in writing or by email.

DROP-IN SESSIONS:  Occasionally we can accommodate a drop-in session for a student who is not enrolled in the class.  Tuition for a drop-in class is $100 and is charged at the time of scheduling.

PRIVATE TUTORING: 

REGISTRATION DEPOSIT:  A non-refundable deposit of $100 will be charged at the time of online registration.  The deposit will be applied to the first tutoring session scheduled.  

MONTHLY TUITION:  All tuition is prepaid in advance.  The tutoring rate for individuals is $100 per hour and the tutoring rate for pairs is $60 per student per hour.  Tuition will be automatically charged to your credit card in advance on the first of each month, for all scheduled tutoring appointments that month. Partial months (i.e., when first beginning tutoring) will be charged upon enrollment. If you decide to withdraw, to avoid being charged for the following month, you must notify Prime Numbers of your intention to withdraw by the end of the month, in writing or by email.  

ADDITIONAL TUTORING APPOINTMENTS:  For tutoring appointments added in a given month after monthly billing has already occurred, tuition will be charged at the time of scheduling.

OTHER CLASSES:

All other classes require payment in full prior to the class start date.

 

PRIME STUDENTS LOYALTY PROGRAM

Our regular clients will be recognized with membership in our Prime Students loyalty program.  After attending ten classes or tutoring sessions in a given school year, students are automatically designated as Prime Students with the following benefits:
·       20% discount on private tutoring rates
·       priority registration window
·       Welcome Back discount for early registration
We reserve the right to amend or cancel this program at our discretion.
 
 

ABSENCE & REFUND POLICY

ABSENCES & MAKEUPS:  Tuition for Prime Numbers classes is prepaid in advance.  There will be no refunds or credits for classes missed due to student absence.  Students may be able to make up a missed class in the same week, if there is another session of their class running and if there is space available.  Availability of make-up classes is not guaranteed.

PREPAID CLASSES:  Please be aware we have a NO REFUND POLICY for all Prime Numbers classes.  Refund requests, including those made by students who cannot attend, regardless of the student’s reasons, and regardless of whether advance notice is provided, will not be honored.  If you decide to withdraw from Prime Numbers ongoing classes, no refund will be given for partial months already prepaid. 

PRIVATE TUTORING: If a student is unable to attend a Private Tutoring session due to illness or other emergency, we ask that you provide us with a minimum of 24 hours’ notice.  For prepaid sessions cancelled with more than 24 hours’ notice, tuition will be credited to your account less a 20% administrative fee.  There are no refunds or credits for sessions cancelled less than 24 hours in advance, or for scheduled sessions a student fails to attend.

WAIT TIME: Instructors will log into the Zoom session at the scheduled time. If a student does not join the session on time, the instructor will wait for 30 minutes before assuming the student is a no-show and cancelling the session.
 

SESSION CANCELLATIONS

CALENDAR: Prime Numbers sessions are not held on national holidays or school district breaks.  However on Issaquah School District In-Service Days, Prime Numbers sessions WILL be held.  See the calendar on the Prime Numbers website for details.

CANCELLATION DUE TO INSUFFICIENT ENROLLMENT:  Though it is rare, we reserve the right to cancel sessions due to insufficient enrollment.  If we should need to cancel a session in which your student is enrolled, we will provide you with notification by email at least three (3) days prior to your scheduled session start date.  You will be issued a full refund of your registration fee for that session within three (3) business days of the cancellation.

CANCELLATION DUE TO WEATHER OR OTHER EMERGENCIES:  If school has been cancelled or dismissed early due to weather, as long as power and internet are available, Prime Numbers sessions will still be held.  We may delay or cancel sessions at our discretion if conditions warrant.  If possible, we will post notice of such closures on our website at www.primenumbers.guru and send an email to all affected students.  Tuition for prepaid classes or tutoring cancelled by Prime Numbers will be credited toward the customer’s account and applied toward the following month’s tuition.

CANCELLATION OF PRIVATE TUTORING DUE TO INSTRUCTOR ILLNESS OR EMERGENCY:  If a Prime Numbers instructor has to cancel a private tutoring session due to illness or emergency, we will make every effort to find a substitute instructor for the scheduled session.  If a suitable substitute cannot be arranged, we will notify you that the session has been cancelled, by email and by phone. Tuition for prepaid sessions cancelled by Prime Numbers will be credited toward the customer’s account and applied toward the following month’s tuition.

CLASS RULES & ETIQUETTE

Prime Numbers holds high expectations for the conduct of students in our sessions, so that we may provide a high quality learning environment.  We reserve the right to remove any student who, in our sole judgment, does not comply with these expectations.  No refund will be given.
·       Students will conduct themselves appropriately during Prime Numbers sessions.
·       Students will be respectful to their instructor and to fellow students.
·       Students will arrive in a timely manner ready to learn.
·       Students will put forth their best effort to focus on learning activities.
 

ELECTRONIC DEVICES

STUDENT DEVICES:  With the exceptions of students’ calculators, we strongly recommend that students do not use cell phones or other electronic devices during sessions.  Cell phones should be silenced.  No recording devices are permitted. 

WEBCAM & MICROPHONE: During sessions, to encourage an interactive learning environment, students are required to keep their webcam and microphone on.
 

WAIVER OF LIABILITY & HOLD HARMLESS AGREEMENT

RELEASE OF LIABILITY:  By submitting this registration electronically, and in consideration of receiving permission to participate in Prime Numbers activities, I expressly warrant that the enrolled student(s) (or I, if I am a participant) am capable of withstanding both the physical and mental demands of the activities.  I also expressly assume all risks of the student or me participating in the activities, whether such risks are known or unknown to me at this time.  I further release Prime Numbers, LLC and its owners, managers, employees, volunteers, and agents from any claim that my child may have or that I may have against them as a result of injury or illness incurred during the course of participation in the activities.  I further agree to indemnify and hold harmless Prime Numbers, LLC and its owners, managers, employees, volunteers, and agents from any claims arising from my participation in its activities or as a result of any injury or illness of my student during such activities. 
 

PHOTO/VIDEO PERMISSION

I give permission to Prime Numbers, LLC to take and use any photographic image, video image, digital image, replication, or quotes of the enrolled student in any marketing or education materials.  This may include, but is not limited to: newspaper advertisements or news stories, television commercials or news stories, websites, electronic signboard slides, educational materials, printed materials for instructors, special event flyers or brochures, and other advertising materials.  No identifying information will be included.  I may opt out of the photo/video permission during the registration process or by notifying Prime Numbers in writing or by email at any time.

PRIVACY POLICY

We respect your privacy and will never sell your personal information to any third party. We will not discuss a student’s academic progress or personal information with anyone outside of Prime Numbers staff, including the student’s classroom teacher, without express written permission from a parent or guardian.
 

COMPETENCY

I warrant and assure that I am at least 18 years of age and fully competent.  Furthermore, I warrant that I am the legal guardian of the student enrolling in Prime Numbers, LLC.  I have carefully read and understand and hereby agree to the above Terms & Conditions.

Last updated: 7/27/22. The most updated version of our Terms & Conditions supersedes all prior versions.